Papa Murphy's | Take 'N' Bake Pizza

Please have the women put their hair up when they are making pizzas or a hairnet or something. I should have canceled my order after watching the hair drag across the top of someone’s pizza - super unappetizing. Salad looked great on the top, but was wilted and going bad underneath.

My appointment across the street took a lot less time than expected, so I showed up almost an hour before my scheduled pickup to get the food. The staff there was awesome, helped me out, and were very polite. Great crew tonight!!!

The website is confusing when you want to customize. Wanted half cowboy, half pepperoni. Order showed customized Cowboy, but clerks print out showed both halves customized the same way. A phone call confirming the order would have been nice, but employee didn’t care…that’s what the website order said. Even though she knew it looked weird to her…maybe if something looks weird, it is weird. Could pick up the phone and at least ask. Why would someone order a Cowboy and take all the ingredients off when they could have just ordered a pepperoni?? No common sense. Second time my order has been messed up at Papa Murphy’s online. Won’t order online again.

This has got to be the worst location ever, horrible service, errors on orders, but this last visit takes the cake. Placed my order online with a pickup time of 6:00pm, I even arrived at 6:30 to give them extra time in case they were busy. My pizza was not ready when I got there, and I was told they had not even started making it yet and I would need to wait another 40 minutes for it to be ready. No apologies and when I said that was unacceptable and I could not wait and to please cancel and refund my order, they became even more rude and said they would try but it would be tomorrow at the earliest and they could not guarantee I would get a refund. Truly horrible and sad business practices and a terrible representation of the Papa Murphy’s name.

Ordered a triple pepperoni pizza. 3 different kinds of pepperoni the pizza was more like a cheese pizza with very little pepperoni. Very disappointed. Also tried to call in my order twice. No one ever answered the phone. Had to go there to order. Most times papa Murphy's is great.. not today